At CYVALORA, customer satisfaction is paramount. We strive to ensure that our services meet the highest standards of quality, and we hold our customer relationships in high regard. Our refund policy is designed to reflect these principles, ensuring clarity and fairness for all involved parties.
All refund requests must be submitted within 30 days of the original purchase date. Requests made beyond this period will not be considered eligible for a refund. CYVALORA reserves the right to assess the validity of each refund request and to conduct an investigation if deemed necessary.
Certain services provided by CYVALORA are non-refundable. These include but are not limited to:
To request a refund, customers must contact CYVALORA’s Customer Service Department, providing essential details including the order number, date of purchase, and reason for the refund. The team can be reached via email at [email protected] or through our customer service hotline, (123) 456-7890.
Once a refund request is received, CYVALORA will review the application and notify the customer of the outcome within 14 business days. Approved refunds will be processed through the original payment method and may take up to 14 additional business days to reflect in the customer's account.
CYVALORA reserves the right to amend this Refund Policy at any time. Changes will be communicated to customers via email or through an announcement on our website. It is the responsibility of the customer to review these terms periodically to remain informed of any updates.